This Privacy Policy explains how rawhoney.org.uk (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website or place an order. We are committed to protecting your privacy and handling your data in line with UK data protection law (UK GDPR and the Data Protection Act 2018).
Information we collect
We collect information you provide to us directly, including:
- Your name, email address, delivery address, and phone number when you place an order or contact us;
- Order and payment details needed to process and deliver your purchase;
- Any message you send us through our contact form.
We also collect limited technical information automatically (such as your IP address and general usage data) to keep the site secure and working properly.
How we use your information
- To process, fulfil, and deliver your orders;
- To respond to your enquiries and provide customer support;
- To send order confirmations and important service updates;
- To meet our legal and accounting obligations;
- To protect the security and integrity of our website.
Payments
Payments are processed securely by our payment provider. We do not store your full card details on our servers. Your payment information is handled directly by the payment processor in accordance with their own privacy and security standards.
Cookies
Our website uses cookies to enable core functions such as your shopping cart and secure checkout, and to help us understand how the site is used. You can control or disable cookies in your browser settings, though some parts of the site may not work correctly without them.
Sharing your information
We only share your information where necessary to run our business — for example with our payment processor, delivery partners, and email provider — and where required by law. We never sell your personal data to third parties.
How long we keep your data
We keep your information only for as long as needed to fulfil the purposes described above, including any legal, accounting, or reporting requirements.
Your rights
You have the right to access, correct, or request deletion of your personal data, and to object to or restrict certain processing. To exercise any of these rights, please contact us.
Contact
If you have any questions about this Privacy Policy or how we handle your data, please get in touch.
